Glossary · Mailboxes
A shared mailbox is one mailbox, like support@, that several people can open, read and reply from, with a single shared inbox state.
Unlike an alias that copies mail into each person's own inbox, a shared mailbox is one place: when a colleague reads or files a message, everyone sees it handled. That suits team addresses where you need to know what's been answered.
Replies go out from the shared address, keeping customer conversations in one thread regardless of who answers.
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